G E N E R A L
. Working hours .
- Weekday . 10:00 - 22:00 .
- Weekend . 12:00 - 19:00 .
. Enquiry .
- Kindly fill in the contact us form, and we will get back to you at soonest.
- All transactions (emails and payment verifications) will be attended to within 1-2 working days.
. Purchase .
- Kindly ensure you have selected the correct item(s) in the correct colors/sizes before checking out. We are unable to amend orders once they have been confirmed and will not be held liable in the event the wrong colors/sizes are selected, or if duplicate orders are placed.
- December Diary reserves the right to accept or reject any order(s) without prior notice for reasons such as:
- Product ordered is no longer available in stock
- Payment is not completed and notified to us within 24 hours from the issue of the order invoice
- We are unable to obtain authorisation of payment
and/or if we suspect any fraudulent activity
- All prices are final upon payment checkout. Refunds will strictly not be allowed in the event item purchased is available on sale thereafter.
- Kindly ensure the full and correct address is stated, including your mobile number. Orders with incomplete/incorrect information may result in delayed delivery. A re-delivery fee will apply if parcel is returned.
. Delivery .
- Orders will be shipped out within 1-2 working days (unless otherwise stated / under BACKORDER ) upon payment verification.
- Mailing days include weekdays only, excluding weekends and public holidays.
- All orders are shipped out according to order number, we do not combine orders.
- All shipping charges will be calculated automatically when your check out based on weight & your shipping country.
- Your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied.