Kindly be aware that colour of products may varies due to studio lighting used compared to actual products and it may appear darker or lighter. It WILL NOT BE ELIGIBLE for refund or exchange.
Please be aware that, there might be 1cm - 3cm difference in the measurements given due to different stretchable quality of the material. Please ensure you select the correct sizes before making payment as it WILL NOT BE ELIGIBLE for refund.
Exchange for difference sizes is allowed only when stocks are available, please reach out to us at Facebook or Instagram to check stock availability. Return shipping fee and exchanged item shipping fee are BORNE BY BUYER.
Promotional items or purchases done with discount code WILL NOT BE ELIGIBLE for refund or exchange.
Accessories and shoes are NOT ELIGIBLE for refund or exchange.
Unsatisfactory items with reasons such as below are NOT ELIGIBLE for refund or exchange.
Item does not fit
Do not like the item
Expectation on actual product quality vs picture not aligned
Colour variation of actual item vs product's photos
Slight size variation with plus minus 3 cm on measurement
Minor imperfection, such as (loose threads, crease marks and etc)
ALL RETURNS MUST BE SENT BACK WITHIN 7 WORKING DAYS UPON RETURN CONFIRMATION FROM CUSTOMER SERVICE.
Item(s) must be returned in original condition(unaltered, unworn, unwashed and with tags intact)
Return is not applicable for sale/promotional items, accessories as well as specifically stated non-returnable / non-exchange items.
Defect items (ie. Part of the item is torn or stained) are allowed only for exchange but non-refundable.
Item with stained within 1 to 3 centimetre are NOT ELIGIBLE for refund or exchange.
Proof of defect must be reported via our official messenger to our customer service within 1 day after parcel received by buyer. Any defective product report on Day 3 after parcel received will NOT ELIGIBLE for return and exchange.
Eg. Parcel received on :
01.02.2020 (Day1), defect report will be review
02.02.2020 (Day2), defect report will be review
03.02.2020 (Day3), defect report will NOT be review
To avoid loosing return parcel, you are recommended to delivery service provider that insures your parcel and provide tracking details.
Please note that, items are at your responsibility until it reaches at our end.
All return/exchange request will be process within 5 working days once we received the items.